Electric Radiator Solutions Terms and Conditions

This website is operated by Vista Comfort Ltd trading as Electric Radiator Solutions.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. 

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail sales@electricradiatorsolutions.co.uk, or call us on (01845) 595945 Mon-Fri 9-5. 

1. Definitions

1. “We”, “us” “our” -  Vista Comfort Ltd trading as Electric Radiator Solutions (company number 9514881), Unit M1, Middlemoor Business Park, Dalton, Thirsk, YO7 3JD.

“Website” - www.electricradiatorsolutions.co.uk

“Products” - Means any product for sale on the website.

“You” - Means a user of this website.

“Cookies” - Means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

“Personal information” - means details provided on registration.

2. Ordering Process and Contract Creation

2.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.2. We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.

2.3. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancellation instructions.

2.4. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

Your not meeting the eligibility to order criteria set out in the main Terms & Conditions.

2.5. The contract will be concluded in English. 

2.6. You must be at least 18 years old to purchase products from our website and be capable of forming a binding legal contract.

3. Delivery

3.1. The price of our Products does not include delivery charges which will need to be added to your order. Our delivery charges are as advised to you during the check-out process, before you confirm your order. 

3.2. Once we have accepted your order we will send you an Order Confirmation with delivery date and tracking number. 

3.3. Time for delivery is given as accurately as possible but is not guaranteed and the Seller shall not be liable to make good any damage or loss whether arising directly or indirectly out of any delay in delivery, particularly where any delay arises from causes beyond the Seller’s control, including but not limited to, flood, fire, inclement weather, civil disturbance, strike action by others, criminal acts or acts of war. If the Product you ordered is unavailable for delivery within thirty (30) days of the date of order, we will cancel your order and refund any payment you have already sent us.

3.4. Delivery is to the UK only. 

3.5. Delivery shall be to the address stated on the order form. Carriage of all Electric Radiator Solutions products covers delivery to the GROUND FLOOR only of a delivery address. Our carriers may refuse to deliver to either above or below ground floor level.  For health and safety reasons and to minimize any risk of accidental damage you may be asked to provide some form of assistance at the point of delivery.  For heavy items a ‘two man lift’ is generally required where an item exceeds 20kg. Our carriers are requested to deliver with tail lift vehicles where possible, however this is not always possible in all areas. If in any doubt please contact our office during working hours 9.am – 5 pm Monday to Friday on 01845 595945.

3.6. It is the Purchaser’s responsibility to inspect the goods at the time of delivery. Where damage is readily ascertainable from inspection the Seller will not be liable for damaged Goods unless this is reported to the delivery agent at the time of delivery and in writing to the Seller as soon as possible.

3.7.  It is the purchasers responsibility to ensure that the radiator purchased has a suitable heating capacity for the space/room intended, if you are unsure, please contact us on (01845) 595945 or email sales@electricradiatorsolutions.co.uk. The Seller shall be under no obligation or liability in that respect.

4. Order Cancellation and Returns

4.1. You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: sales@electricradiatorsolutions.co.uk , or call 01845 595945, or write to: Customer Services, Electric Radiator Solutions, Unit M1, Middlemoor Business Park, Dalton, Thirsk, YO7 3JD. Or use the cancellation form here

4.2. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply and any standard delivery charge only if paid. Any Special delivery rate paid such as AM/PM, Saturday, or Pre 10:30 or other will not be refunded.

4.3. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Goods must be in their original packaging and in resalable condition.

4.4. You will be responsible for the goods until they reach us & the cost of returning the item/s, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. 

4.5. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

4.6. This cancellation policy does not affect your legal rights for example, if goods are faulty or not what you ordered.

4.7. In the unlikely event that you have a faulty item, please contact us by telephone on (01845) 595945 in the first instance as we may be able to rectify any issue over the phone.

We may ask you for digital images or that you return the item to us to verify that the fault exists, should we find no fault with a returned item you will be liable for the return cost of the product.

5. Product Information

5.1. Goods are subject to availability. Our site automatically updates each time an item is sold, however in the rare event that your item is sold out we will contact you as soon as possible.

5.2. All sizes and measurements are approximate and intended as a guide, although we do make every effort to ensure they are as accurate as possible. 

5.3. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they are published on the site. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions.

5.4. We reserve the right to withdraw products from sale at our discretion, at any time without notice.

5.5. If you have any queries about any of our Products you should ask them prior to placing your order.

6. Copyright/Intellectual Property Rights

6.1. The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of Electric Radiator Solutions Ltd. All rights are reserved.

6.2. You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Electric Radiator Solutions. You will infringe our rights if you copy or reproduce any part of the website except insofar as:

(a) a temporary copy of any part of the website is automatically made or retained by your browser as you browse the website; or

(b) you print out any pages from the website as a record of any goods or services you have purchased from the website.

7. Limitation of Liability

7.1. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

7.2. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

7.3. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

7.4. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses
  • suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

7.5. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

8. General

8.1. Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

8.2. Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

8.3. We make no representation that this site or its contents are appropriate or available for use in any locations outside of the United Kingdom. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

8.4. These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English Courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

8.5. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods and the website. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

8.6. All information and advice in relation to Product suitability is for general guidance only. We cannot guarantee that any Product is suitable for your requirements or that your electrical system has the capacity to safely power the Products that you purchase from us. In some cases, changes to your electrical system may be required. This is your responsibility and we recommend that you seek the professional opinion of a qualified electrician before placing your order. All Products must be installed and operated strictly in accordance with the manufacturer’s guidelines which should take priority over all other information and advice. A failure to do so may compromise your safety and invalidate any manufacturer’s guarantee that comes with the Product.

Privacy & Cookies 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. 

We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). 

We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service or be used to present you with our products which are relevant to your browsing history when you visit other websites. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this Website and its services to you;

To serve website content and advertisements to you;

To administer this website;

If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Electric Radiator Solutions we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on www.electricradiatorsolutions.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

About Electric Radiator Solutions

Electric Radiator Solutions is operated by:

Vista Comfort Ltd
H5 Ash Tree Court
Nottingham Business Park

Registered in England with the Company Number 9514881.

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