Frequently Asked Questions

 

Please measure the room(s) accurately. Each radiator range comes in a variety of wattage suitable for different sized rooms. It is vital to get the correct power for the room size.

Our product pages indicate the approximate room size when selecting the wattage. This is only a guide and is based on the room having one outside wall. Please consider higher wattage if in any doubt. You can also use our instant quote page. Enter your room sizes and details and you will receive an emailed quotation.

Prisma

Our Prisma range is a stylish, flat fronted compact electric radiator. Thermostatic and programmable. An excellent value cast aluminium radiator. Sizes from 600w to 1600w.

Prisma+

As above but includes extra energy saving features such as motion sensor, open window detection, energy consumption counter, end user behaviour indicator.

Curvo+

Our best-selling electric radiator. Ultra Slimline design, only 35mm depth top and bottom. The most attractive looking electric radiator on the market today. Includes extra energy saving features such as motion sensor, open window detection, energy consumption counter, end user behaviour indicator. Sizes 500w up to 1600w.

Prisma+ iVista

Smart Electric Radiators have arrived! Our smart radiators can be controlled from anywhere via your mobile phone or tablet for ultimate energy efficiency. Simply plug our minibox into your router. No professional installation is required and you can download the easy to use app which allows you to plan your heating requirements room by room unlike other competitors.

All our radiators are the latest dry technology (no fluids) and come with a wall bracket, large display screen for easy reading, 1.5m cable and fitted 13amp plug. Optional extras include feet, wheels and remote control.

Our Curvo+ is the slimmest cast aluminium electric radiator on the market today at only 35mm top and bottom, filling out to 75mm in the middle.

Our Prisma ranges are also very compact, at only 70mm depth.

No – All our radiators have an integral programmer so you can set your times and temperatures on an hourly basis. The remote control enables programming on a half hourly basis, i.e. if you wanted the radiator to come on at half past rather than on the hour only. There are some extra features on the remote. A holiday setting mode, ambient temperature display and 2 hour boost. Some customers find programming with the remote, from the comfort of the sofa, easier than bending down in front of the radiator. However, the remote isn’t essential for working the radiators.

Our product pages give a room size guide for each radiator is square meters with good or poor insulation. Lots of factors: Your geographical location, the age of your house, insulation such as: Double glazing, Loft Insulation, Cavity Wall Insulation, Number of outside (external) walls, north facing rooms.

If in doubt go for the next size up. Remember, it's never a mistake to over-specify.

The cable comes out of the bottom right hand side of the radiator, as you look at the radiator on the wall.

The cable is 1.5m long on all models.

Cast aluminium is the best material for the body of the radiator. Cast aluminium is a better conductor of heat than steel and heats up faster. Cast aluminium gives a higher percentage of radiated heat, beware lesser models made from extruded aluminium which isn’t the same. All our ranges are manufactured from cast aluminium.

Our radiators use the latest dry technology to heat the aluminium body. The use of twin elements gives an even surface temperature to the aluminium body and therefore a higher percentage of comfortable radiated heat. Some electric radiators use fluid or ceramic inside to heat the body. There are advantages and disadvantages with different technologies. Ceramic and fluid make the radiator bulkier and heavier and take longer to heat up.

Electric Radiators start heating as soon as they are switched on. You set the temperature what you want the room to be and they will heat until the room is up to temperature, then the thermostat will stop the radiator heating. With a central heating system, you have to wait for the system to heat the water, then send the heated water all around the house to radiators. With storage heaters you have to predict the weather the day before and charge overnight for heat the next day!

All our radiators are made from cast aluminium for rapid heat dispersion into the room, much faster than steel or other types.

Electric radiators will give you the same quality of heat of a gas central heating system, superior controllability and can be a similar cost to run.

Each radiator has its own thermostat and programmer, so you can have different rooms at different temperatures at different times. Only heat the rooms you are using, when you are using them.

Electric radiators are 100% efficient and require no annual servicing or maintenance. A ‘wet’ central heating system will cost thousands of pounds to install whereas electric radiators can be a DIY install.

Our Curvo+ is the original ultra slimline electric radiator and the slimmest electric radiator in the UK. Our radiators don’t use fluids or ceramic blocks so we can manufacture slim, attractive looking radiators. Our dry technology twin elements heat the body directly, meaning a faster heat up time with no extra medium to heat (fluid/ceramic block).

Yes – our new iVista Prisma+ range can be controlled from anywhere via our easy to use app. You can change the temperature and programme, lock the keypad, turn the motion sensor on or off, view the consumption and many other features from anywhere in the world.

These smart electric radiators enable energy savings. Perfect for you home, office, holiday let, rented accommodation, student flats and social housing.

Our Niza bathroom towel rail is IPX4 rated for bathrooms and is a smart, economical solution for bathrooms and ensuites. Unfortunately, our range of electric radiators are not rated for bathroom use.

Our room size guide is in square meters. This assumes a normal ceiling height of 2.4m (8 x feet)

If you have high ceiling, you will need more power (wattage). If in doubt, please contact us for an accurate quote.

Yes – Our electric radiators are a perfect, comfortable way of heating your bedroom. All have integral programmers and thermostats so you can set them to come on for a toasty bedroom when you wake up and not heat all night like storage heaters.

Absolutely. We have supplied our electric radiators for individual offices and larger open plan offices. Each radiator can be controlled individually meaning different offices and areas can be heated differently. Different temperatures as everybody is different and also different times for people working different hours. This is an advantage over a central heated system which has one central thermostat. For a larger office all the radiators can be set on the same programme and temperatures.

Our iVISTA Smart electric radiators which can be controlled from anywhere using a smartphone or tablet are ideal for office people on the move as well as heating needs for a Home Office. You can turn the radiators up or down, on or off and view consumption figures from anywhere in the world. There is no professional installation required and the data is totally secure unlike some standalone gadget plugs which are sold separately transmitting unencrypted data.

When heating a hall with stairs and a landing you need to consider the exact area you are trying to heat. Your hallway may be 4 meters’ x 1 meter so you may think you need a small radiator but take into account the stairs which may be another 4 meters’ x 1 meter. All of a sudden you need 800 watts for this area. Can you get a radiator on the landing? If not, you still need to take into account this area will take heating. Measure all the areas and fit the appropriate size radiator for the total area. Instead of a 500w radiator you may need a 1000w. If you can get a radiator on the landing the better. If in any doubt, please call our friendly team on (01845) 595945.

No. None of our products are for outside use.

Electric radiators are perfect for extensions and loft conversions. If you have central heating, it can be very costly and messy to extend it to a new area. Installing electric radiators is easy and can be done as a DIY job. Electric radiators will give you excellent controllability and the same quality of heat and experience as a central heating radiator

Keeping a conservatory heated is a challenge. You need a flexible source of heating and electric radiators fit the bill. Firstly, you can attach them to the wall with basic DIY skills. Whereas trying to extend your central heating system will be expensive and messy. An electric radiator can be controlled independently of other heating systems, ideal for a conservatory which has different heating needs to the rest of the house.

With an electric radiator you can leave it on whatever temperature you want and programme to heat up when you want. There is even an anti-frost setting. Ideal for the winter months. If you decide to use the room, the radiator will start heating within minutes and rapidly get the room up to temperature. Remember when specifying an electric radiator for a conservatory go for higher wattage to take into account it’s not the best insulation. Any doubt please contact one of our experts.

The answer to this depends on how you use the radiator and how much you pay for your electric. Firstly, you must get the correct size radiator for the room size. Installing one that’s too small means it will be working harder all the time. The use of thermostats and programmers are advised by the energy saving trust for your heating system for reducing your energy use. Our radiators have integral thermostats and programmers.

Shopping around for your electricity can save you 25% on your bills. This is hundreds of pounds a year.

Finally, with our radiators you are in control of the temperature, and therefore the running cost. By dropping 1 degree, you can save between 7 and 10%.

Apart from the minimal installation cost compared to other forms of heating, electric radiators are efficient to run. This is due to the controllability and use of quality modern materials.

Cast aluminium is used for the body of our radiators. This is to get the heat into the room for the minimum energy input. Aluminium is a better conductor of heat than steel.

Next is the thermostat which is very accurate. Set the temperature you want the room to be and the thermostat will stop heating when this is reached.

Part of the efficiency is in the controllability. The temperature is in your hands therefore the running cost is in your hands. 24/7 programming enables energy savings as you can programme each individual radiator to only heat when you need it. Our Curvo+ and Prisma+ ranges also have energy saving features such as a Motion Sensor (which can save you upto 12% on your energy bills), Window Open Detection, an Energy Monitor and End User Behaviour Indicator.

Our top of the range iVista range enables you to control your home heating from your smartphone or tablet. The data is totally secure and encrypted unlike standalone devices which compromise security.

No – Anybody with basic DIY skills can install our radiators. Everything you need is in the box. A wall bracket which acts as the template. Simply mark 4 x holes, drill the holes, screw the bracket on the wall, hang the radiator on the bracket and plug in. No pipes, no fuss, no mess.

Electric radiators require no maintenance and no costly tradesman. Fit and forget.

We recommend setting a programme to suit your lifestyle and leaving the radiators ON all the time.

The radiators are THERMOSTATIC and will switch themselves off when the room is up to temperature. Set a comfortable (Comfort) temperature for when you are using the room. The recommended Comfort temperature is 18 – 21oC. Set a lower (Economy) temperature for when you are not using the room, at night or when you are out at work. Ideally this should be 3-4 degrees less than the Comfort temperature. Tests have shown this is more efficient than switching on and off all the time and heating a room from cold.

However, you don’t have to programme the radiators, and can run them manually just turning up and down when required. On our premium models, you can switch the motion sensor on and this will turn the radiator down automatically when it detects no presence or if you go out.

Accurate thermostats prevent overheating your rooms, once the temperature is reached, the radiator stops heating. Each radiator has its own thermostat so you can set different rooms at different temperatures, avoiding overheating rooms that are not in use. The thermostat will detect when the room temperature drops below what is set, and the radiator will ‘kick in’ with small amounts of power and heat, just enough to keep the room up to temperature.

Electric radiators are a similar if not cheaper cost to buy than storage heaters but are much more energy efficient leading to energy savings.

Electric radiators tend to be a lower wattage than storage heaters so will use less power to do a much better job of heating.

Storage heaters use what is believed to be a ‘cheap’ rate of electricity but in fact the day rate is much higher than standard rates and eliminates any potential savings.

Typical economy 7 tariff charges are 6p for overnight storage heaters and hot water only and 16p for the rest of the time! Most places can get 10 or 11p for standard 24-hour tariff!

A storage heater is on for a fixed 7 hours. Electric radiators are thermostatic and will switch off when the room is up to temperature.

Often supplementary heat is required on an evening when the storage heaters have run out of heat. This will use the 16p rate.

Call our experts today to discuss how to switch to electric radiators today.

Electric radiators are easy to install for anyone with basic DIY skills. Simply drill 4 holes, screw the bracket on the wall, hang the radiator on the bracket on plug in. Please see our installation video here. If you are replacing storage heaters or decide to wire your radiators into a fused spur, any electrician will be able to help.

The best place to install any radiator is on an outside wall under a window. This is because you are heating the cold air at the point of entry, before it comes into the room. If it’s not possible under a window then on an ‘outside’, external (cold) wall is better.

The radiator should never be covered or placed behind furniture or other obstacle that will prevent the circulation of air.

Yes, absolutely. The screws provided are for use on a solid wall only. For plasterboard walls, please use specialist plasterboard screws such as REDI-DRIVA or similar.

Yes. Our electric radiators come with a wall bracket in the box, however we sell feet and wheels for portable applications.

The cable comes out of the bottom right hand side of the radiator, as you look at the radiator on the wall.

The cable is 1.5m long on all models.

Yes. The main difference between electric radiators and storage heaters is the controllability.

Storage heaters have a serious lack of control. You have to predict the weather the day before. You switch them on the night before you need them. They charge up for 7 hours and even if you have the output turned down to minimum, they start emitting heat making it too hot during the night and then emit heat all day when you are out. In the evening they have quite often run out of heat, so you have to supplement heat with other heaters. Storage heaters also run off an electricity tariff called ‘Economy 7’ which gives the impression of being cheap. Sure, you get a cheap rate for 7 hours at night and this is usually only your storage heaters and hot water, but the day rate is over-inflated which eliminates any potential savings.

With electric radiators you can thermostatically control your heating, setting whatever temperature you want for different rooms. Not only this, but you can also programme different temperatures for different times. Select a lower temperature at night, programme them to rise in temperature for a couple of hours on a morning, back down during the day when you are out at work (not wasting heat). Then programme them to come up again for when you get home and during the evening, falling back down for when you go to bed.

Many people choose electric radiators over oil or LPG. First of all, the oil and LPG markets are not regulated (unlike the electricity supply market) and although oil and LPG prices aren’t as high as they were, a few years ago the price of heating oil jumped more than 200% over the cold winter. People with oil systems had no choice and LPG customers can’t even shop around.

Around 40 years ago the UK had a large supply of oil from the North Sea, sadly now there isn’t much left. We are reliant on the supply of fossil fuels from the middle east and Russia. Not a great outlook! The oil price can fluctuate often due to global events.

With LPG you have to sign a contract and are locked in with one supplier, therefore at the mercy of price increases. You have to buy or pay a monthly rental for the tank, and a service charge just for having it. Again, as with oil, the UK competes globally for LPG and the price often goes up.

Installing Oil or LPG from scratch is expensive. Installing a tank, boiler, pipework, all that disruption and mess. As well as this you need to get the boiler serviced annually.

Our electric radiators can be fitted by anyone with DIY skills and will give you the same experience as a central heating system. Same quality of heat, superior controllability and similar if not cheaper running cost.

Whether it’s nuclear, wind, solar or hydro, electric is the heating of the future.

Mains gas central heating is the most common form of heating in the UK. This is because 40 years ago we discovered huge supplies in the North Sea and therefore started fitting every house for gas. Just as years ago most dwellings had an open fire, due to the abundance of wood and then coal. As with the demise of solid fuel heating, it is inevitable gas heating goes the same way as our supplies dwindle. Most of our gas is now imported, with a lot coming from Russia and the middle east.

Installing a gas central heating system from scratch is expensive, costing at least £5000, and that’s if you have gas to your property. Even if gas is in your street, it can cost thousands just to connect it to your house.

Replacing your boiler if it breaks can cost around £2000. On top of this, you have to pay for servicing and ongoing maintenance.

Gas fires are also very inefficient, although gas cost around 3p per kwh, to get 1kw of heat you have to burn 2.5 – 3kwh of gas.

With electric radiators there’s no pipes or maintenance. You have thermostats on every radiator and therefore in every room, unlike gas central heating where you have one hallway thermostat controlling the entire house.

Fitting solar panels or wind turbines to produce your own electric and you are onto a winner, and with the controllability of energy efficient electric radiators the cost of heating your home with electric can be cheaper than gas.

It is important to differentiate between convected heat and radiated heat. Convection involves the warming and movement of the air, hot air rises and cold air falls. Radiated heat is heat from a heated body or surface, like the heat from the sun.

Convector heaters act like a chimney. A heating element inside, usually a wire or coil heats up and the warm air escapes through an opening on the heater. As hot air rises, the heat distribution is poor and not comfortable. There are big differences in temperature between the top of the room and the bottom. The heat is very dry and convector heaters use around 30% more energy than electric radiators. Some convectors are wrongly described as ‘radiators’.

With electric radiators the whole body of the radiator heats up, and the large surface area delivers a high percentage of radiated heat into the room. Radiated heat heats objects and walls rather than directly heating the air. Electric radiators give a large percentage of radiated heat and also some convection. A perfect mix for comfortable heating, and with highly accurate thermostats and programming, low running costs are achieved.

At Electric Radiator Solutions we are dedicated to producing the most energy efficient electric radiators for customers throughout the UK. Having the best heating system installed in your home means you will not only benefit from the latest in heating technology but also lower your energy bills.

Electric radiators are the most efficient form of electric heating which is why we don’t sell any other inferior electric heaters.

Our friendly and knowledgeable staff have many years’ experience supplying electric radiators of different manufacturers and technologies.

We are also happy to offer help and advice in order to assist our customers in finding the best energy suppliers for their needs, contact our friendly team today.

For a limited time only Electric Radiator Solutions are offering FREE DELIVERY on all its products to mainland UK and Scottish Islands. Free UK delivery is available Monday to Friday (excluding bank holidays). Next day delivery is not guaranteed.

Unsure about what size radiator you require? Or perhaps just want some advice, call our experts today on (01845) 595945. There’s no pushy sales people. Our advisors have several years’ experience in the electric radiator industry and are experts on different types and technologies.

Our office hours are 9am – 5pm Monday to Friday, however most calls do get answered outside these times as well, including weekends.

If you don’t fancy a chat, simply fill out our contact form.

No – All products on our website our exclusive to us and you won’t find them anywhere else. Similar products are available but beware lesser quality or not the same money saving features as ours.

We have been manufacturing and supplying products from our factory to the UK and European markets for over 12 years. We only manufacture high quality energy efficient radiators and don’t manufacture inferior heaters such as convectors or storage heaters. We are exclusive stockists of these radiators so you won’t find them anywhere else.

If you're not 100% happy with your new radiator, please return it within 14 days and we will refund your money - Please call us first on 01845 595945.

The item must not have been used or installed and be returned undamaged to our premises with all the original packaging and in a resalable condition. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse you the amount in relation to goods and any standard delivery charge (if paid).

Cancellation rights apply.

Please see our full terms and conditions here.

Our showroom is open 9am – 5pm Monday to Friday and weekends by appointment only.

In the unlikely event that you have a faulty item, please contact us by telephone on 01845 595945 in the first instance as we may be able to rectify any issue over the phone. We may ask you for digital images or that you return the item to us to verify that the fault exists, should we find no fault with a returned item you will be liable for the return cost of the product.

Our top of the range iVista models enables you to control your home heating from your smartphone or tablet. The data is totally secure and encrypted unlike standalone devices which compromise security

Installing a gas central heating system from scratch is expensive, costing at least £5000, and that’s if you have gas to your property. Even if gas is in your street, it can cost thousands just to connect it to your house.

Gas fires are also very inefficient, although gas costs around 3p per kwh, to get 1kw of heat you have to burn 2.5 – 3kwh of gas.

With electric radiators there’s no pipes or maintenance. You have thermostats on every radiator and therefore in every room, unlike gas central heating where you have one hallway thermostat controlling the entire house.

Electric radiators are easy to install for anyone with basic DIY skills. Simply drill 4 holes, screw the bracket on the wall, hang the radiator on the bracket on plug in. If you are replacing storage heaters or decide to wire your radiators into a fused spur, any electrician will be able to help.

The best place to install any radiator is on an outside wall under a window. This is because you are heating the cold air at the point of entry, before it comes into the room. If it’s not possible under a window then on an ‘outside’, external (cold) wall is better.

At Electric Radiator Solutions we are dedicated to producing the most energy efficient electric radiators for customers throughout the UK. Having the best heating system installed in your home means you will not only benefit from the latest in heating technology but also lower your energy bills.

Electric radiators are the most efficient form of electric heating which is why we don’t sell any other inferior electric heaters.

Our friendly and knowledgeable staff have many years’ experience supplying electric radiators of different manufacturers and technologies.

We are also happy to offer help and advice in order to assist our customers in finding the best energy suppliers for their needs, contact our friendly team today.

iVista uses smart technology giving you the ability to control your radiators from your smartphone or tablet from anywhere in the world. Simply connect the minibox to your router and download the easy to use app for ultimate control of your heating.

Yes. Vista Comfort Ltd takes special attention to the processing of personal, mainly since the arrival of the IOT (Internet of things). 

Vista Comfort Ltd is in possession of all the legal, regulatory and administrative authorizations required with respect to using and sharing the Data. As responsible for processing Vista Comfort Ltd undertakes to comply with applicable laws and regulations, particularly relating to the protection of data privacy. Moreover, Vista Comfort Ltd uses the services of serious external European providers. Servers are located in EU and are based on Infrastructure with high level of protection. Vista Comfort Ltd is committed to respect the rights of users in accordance with its own privacy policy, in particular using the Data via the Software Packages and Application Services, for the authorized purpose(s).

Security typically requires three concerns: authentication (are the connected equipment talking with a trust peer?), privacy (can someone snoop on what the user are doing), Integrity (can someone alter messages or orders without being noticed?). Made according these three concerns, the connected minibox iVISTA are equipped with unique TLS client certificate technology, one of the most secure process of authentication, protection of privacy and integrity of Data, on the market. In particular, Data are encrypted (bank transaction level) between the connected minibox iVISTA and the mobile app server through unique identification and certification. Finally, the technology provider infrastructure of Vista Comfort Ltd is based on very high availability and top international Standards (ISO 27001:2005) with permanent monitoring of all incoming and outgoing data stream. It also periodically proceeds to security audits.

Yes, you can control your radiators from anywhere in the world providing you have a 3G or 4G mobile phone signal.

iVista allows you to change the temperature, function or programme of all the radiators individually. You can also switch the various energy saving features on or off: Motion Sensor, Window Open Detection, Keypad Lock or Babycare setting. You can also view the consumption of all the radiators individually daily, weekly, monthly or yearly.

No. A minimum 3G signal is required for connection.

No. Your app is password protected and registered to the individual. The minibox is connected by cable to your personal router and the radiators are paired with your devices only.

Yes. You can lock or unlock the keypad remotely.

If there is a power cut of more than 4 x hours, the radiator will lose the correct time of day. However, your programming data is saved. Simply select programme when the power comes back on.

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